You want to know how your patients feel about their experiences. But sending them a survey weeks after their visit doesn’t let you capture the information in the moment that matters – when it’s fresh on their mind, easy for them to share, and while you still have the opportunity to impact their experience. Change that with FeedbackRT. You’ll get feedback immediately, even while a patient is still in your building.
Get real-time feedback from patients via a simple text reply
Patient comments are delivered to appropriate management based upon the location and content of the message, giving your team the opportunity to address it in real-time
Get feedback at the end of each patient visit from a brief NPS survey; patients can fill out the survey on any device with a web browser and provide feedback, share whether they’d refer family or friends to the department, leave comments, and more
Route feedback to the correct department manager for immediate review based upon your predetermined criteria
FeedbackRT can positively identify patients during the process through the use of the RTLS badges for accurate reporting of context and metrics
Integrates with leading survey tools, such as Tonic, for maximum flexibility