Application Specialist

Infinite Leap has an opportunity for a talented Application Specialist to fill a remote, full-time position within our Professional Services Division. The position is multidisciplinary in nature and will work side by side with our clients, vendors, and service delivery teams. This is a fast-paced and challenging environment with excellent growth opportunities. If selected to join Infinite Leap’s Professional Services Team, you will be joining the ranks of the leading experts on the effective use of real-time technologies and data for the healthcare industry.
 

Responsibilities
  •  Configuration of RTLS software applications following our best practice methodology. This includes location hierarchy, uniform naming conventions, asset management, environmental monitoring, patient flow, and other real-time uses cases that our Professional Services division deploys. Coordinate, perform and ensure quality software mapping
  • Assist Central Support with application support when requested assist in software application project implementations in the areas of asset management, environmental monitoring, and patient flow
  • Align software configurations to drive the greatest value for the client
  • Coordinate integration planning and testing with enterprise systems within Infinite Leap and with the client
  • Participate in remote and onsite meetings to provide guidance, support, and technical resources to clients and Professional Services colleagues
  • Participate in software go-live planning, preparation, and user training for projects, as well as assist in post-go-live support activities
  • Assist in providing user support during work hours as well as on-call after hours
  • Complete expenses and timesheets in a timely manner
  • Other activities as deemed required for the role which may evolve over time
Requirements
  • A Bachelor’s Degree in Computer Science or Information Science is preferred (a combination of relevant education and experience may be considered in lieu of a degree)
  • 3+ years of software configuration experience
  • 3+ years of customer service experience
  • 2+ years of application server experience
  • Availability for some evening and weekend work to meet deadlines should be expected on occasion
  • Availability for travel estimated at approximately 10%
  • Demonstrated proficiency with Excel (google sheets) and web-based applications
  • Employment is subject to initial and periodic background checks
  • Ability to quickly identify and locate information across multiple sources
  • Comply with required immunizations, health testing, and other requirements of clients
  • Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA) requirements
  • Ability to multitask, prioritize, and manage time effectively
  • Comfortable navigating all areas of a hospital system including patient rooms
  • Advanced problem-solving skills coupled with a commitment to extraordinary customer service
  • Passion for lifelong learning in both personal and professional development
  • Experience working in a healthcare enterprise system preferred
  • Exceptional organizational skills
  • Two or more years implementing and supporting enterprise visibility and real-time locating systems (RTLS) in a healthcare environment preferred
  • Experience with software troubleshooting preferred

 

About Infinite Leap

Infinite Leap provides performance excellence consulting services combined with the application of real-time technologies that enable healthcare organizations to achieve superior clinical, operational, and financial outcomes. These outcomes are significant, measurable, and sustainable, often generating several millions of dollars in net savings/revenue through increased capacity, optimized asset and human resources, and reductions in incidents that extend patient’s length of stay. Ultimately, the patients are the greatest benefactors in the form of better quality of care, shorter wait times, and improved clinical outcomes.

Infinite Leap often serves as the internal “program management” function for our client’s EV initiatives. This includes EV vision and strategy development, financial and budget planning, current situation assessment, vendor selection, project management, current and future state assessment, process change management, metrics monitoring, internal communications and reporting, training, and ongoing support. Infinite Leap’s consultants are experts in patient flow, resource optimization, real-time technologies, and the application of lean and six sigma practices in the healthcare environment.

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