Hardware Support Specialist


Infinite Leap has an opportunity for a talented ​Hardware Support Specialist ​​to fill a full time position on our Services team in Winston-Salem, NC. The position is multidisciplinary in nature and will work side by side with our clients, vendors, and services delivery teams. This is a fast-paced and challenging environment with excellent growth opportunities for individuals that demonstrate they can and want to do more. If selected to join Infinite Leap’s support team, you will be joining the ranks of the​ leading experts​​ on the effective use of real-time technologies and data for the healthcare industry.


  • Deliver exceptional customer service to our customers and end-user at Wake Forest BaptistHealth and as an extension of the project teams
  • Work independently to complete assigned tasks in an organized and timely manner
  • Calibrate, test, and update labels on environmental monitoring devices across the enterprise
  • Replace expended batteries in battery-powered RTLS hardware
  • Locate, document, inventory, and tag clinical assets within the Wake Forest Baptist Health enterprise
  • Respond to support calls/emails during work hours and during after-hours on-call assignments
  • Ability to navigate to specific locations from a two-dimensional architectural layout
  • Provide clear and timely verbal and written feedback of any identified issues to team members
  • Provide accurate data entry and reporting on work performed
  • Assist in system testing and validation as required
  • Other tasks related to installing, supporting, and maintaining the real-time locating system
  • Attend daily service team huddle and other meetings as required
  • While a standard 40-hour working week is the norm, you can expect some evening and weekend work on occasion to meet deadlines. Working hours are expected between8:00am – 5:00pm
  • Provide and assist with user support during working hours as well as on-call after hours
  • Assist project teams with system testing, training, and go live support
  • Advanced problem solving skills coupled with a commitment to extraordinary customer service
  • Experience supporting RTLS system strongly preferred
  • Experience in enterprise healthcare or hospital environments preferred
  • Requires two years’​ experience in a professional services environment supporting technical and non-technical users
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act(HIPAA) requirements
  • Comfortable navigating all areas of hospital system including patient rooms
  • Will occasionally work around or with potential biological hazards. Proper personal protective equipment will be worn in accordance with medical center policy and procedures
  • Demonstrate proficiency with Microsoft office applications and web based applications like Google documents and email
  • Required to climb and stand on ladders, sometimes for extended periods of time
  • Required to work with tools while reaching above your head for extended periods of time
  • Some area travel required between local sites (reimbursable). Must have a valid driver’s license and means of transportation
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act(HIPAA) requirements
  • Some evening and weekend work to meet deadlines should be expected on occasion
  • Passion for lifelong learning in both personal and professional development
  • Employment is subject to an initial and periodic background check
  • Comply with required immunizations, health testing, and other vendor requirements of vendors
Desired Skills and Traits
  • Communications – Ability to effectively communicate with all levels of staff both written and verbally
  • Self-Management – Demonstrating self-discipline and an ability to manage time and priorities
  • Personal Accountability – Taking responsibility for personal actions and results
  • Client Focus – A commitment to complete client satisfaction
  • Planning & Organizing – Utilizing logical, systematic and orderly procedures to meet objectives
  • Goal Achievement – The ability to identify and prioritize activities that lead to a goal
  • Problem Solving Ability – Anticipating, analyzing, diagnosing, and resolving problems
  • Teamwork – Working effectively and productively with others
  • Written Communication – Writing clearly, succinctly and understandably
  • Tenacity – This role demands tenacity, boldness, assertiveness and a “will to win”
  • Frequent Interaction with Others – The role needs to be comfortable dealing with multiple interruptions on a continual basis, always maintaining a friendly interface with others
  • Flexibility​​ – The role requires decisiveness, quick response, fast action, working under pressure, and consistently meeting deadlines
  • Detail Orientation​​ – The role deals with a large number of details and requires that data and facts are analyzed and challenged prior to making decisions
  • Follow Up and Follow Through – The role requires a need to be thorough and ensure tasks are completed without supervision


About Infinite Leap
Infinite Leap provides performance excellence consulting services combined with the application of real-time technologies that enable healthcare organizations to achieve superior clinical, operational, and financial outcomes. These outcomes are significant, measurable, and sustainable, often generating several millions of dollars in net savings/revenue through increased capacity, optimized asset and human resources, and reductions in incidents that extend patient’s length of stay. Ultimately, the patients are the greatest benefactors in the form of better quality of care, shorter wait times, and improved clinical outcomes.
Infinite Leap often serves as the internal “program management” function for our client’s EV initiatives. This includes EV vision and strategy development, financial and budget planning, current situation assessment, vendor selection, project management, current and future state assessment, process change management, metrics monitoring, internal communications and reporting, training, and ongoing support. Infinite Leap’s consultants are experts in patient flow, resource optimization, real-time technologies, and the application of lean and six sigma practices in the healthcare environment.

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